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The following is a detailed list of Service Stands we follow for
all requests made by our customers.
- All new customers receive a free Website Consultation.
- Cybervise Limited is available for phone consultations Monday – Friday 8am-6pm
EST. (Federal Holidays excluded.) Feel free to email us with a
specific time to schedule a call that is convenient to you.
- We will respond to all requests for service within the same
business day.
- Prior to beginning any service we will provide a detailed
service request description including pricing and timeline for your
approval.
- Website updates will be complete within 2 business days, unless
otherwise indicated on the Service Request Description. A quicker
turnaround can be available upon request, depending on current
volume.
- Local backups of your website will be maintained for a period of
two years. This includes before and after snapshots corresponding
with all requests.
- Customers will be asked to review completion of all services and
will be responsible for approving completion of all service
requests. If approval has not been communicated within 10 business
days, we will assume that work has been completed and service is
billable.
- We guarantee satisfaction with our service. We do not charge for
errors that we are responsible for and will always fix them free of
charge. Customer errors may result in additional charges. Any
additional charges will be communicated at the time of the request.
- In order to complete your service request, we may be required to
work with a third-party vendor. We have no control over the
performance of a third-party or any delays or data loss they may
have caused. However, we will always notify our customer if we
anticipate any problems caused by a third-party vendor.
- For any specific needs that your business may have that were not
covered in the above list, feel free to contact us in order to
discuss specific service needs.
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