Service Standards

The following is a detailed list of Service Stands we follow for all requests made by our customers.

• All new customers receive a free Website Consultation.
   
• Cybervise Limited is available for phone consultations Monday – Friday 8am-6pm EST. (Federal Holidays excluded.) Feel free to email us with a specific time to schedule a call that is convenient to you.
   
• We will respond to all requests for service within the same business day.
   
• Prior to beginning any service we will provide a detailed service request description including pricing and timeline for your approval.
   
• Website updates will be complete within 2 business days, unless otherwise indicated on the Service Request Description. A quicker turnaround can be available upon request, depending on current volume.
   
• Local backups of your website will be maintained for a period of two years. This includes before and after snapshots corresponding with all requests.
   
• Customers will be asked to review completion of all services and will be responsible for approving completion of all service requests. If approval has not been communicated within 10 business days, we will assume that work has been completed and service is billable.
   
• We guarantee satisfaction with our service. We do not charge for errors that we are responsible for and will always fix them free of charge. Customer errors may result in additional charges. Any additional charges will be communicated at the time of the request.
   
• In order to complete your service request, we may be required to work with a third-party vendor. We have no control over the performance of a third-party or any delays or data loss they may have caused. However, we will always notify our customer if we anticipate any problems caused by a third-party vendor.
   
• For any specific needs that your business may have that were not covered in the above list, feel free to contact us in order to discuss specific service needs.

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