The following is a detailed list of Service Stands we follow for all requests made by our customers.
- All new customers receive a FREE Website Consultation for 1 hour.
- We are available for phone consultations Monday – Friday 9am-4pm EST. (Federal Holidays excluded.) Feel free to email us with a specific time to schedule a call that is convenient to you.
- We will respond to all requests for service within the same business day.
- Prior to beginning any service we will provide a detailed service request description including pricing and timeline for your approval.
- Updates will be completed within 2 business days, unless otherwise indicated on the Service Request Description. A quicker turnaround can be available upon request, depending on current volume.
- Local backups of your website will be maintained for a period of two years. This includes a snapshot of your website in its current condition, before we begin our work.
- Customers will be asked to review completion of all website changes and will be responsible for approving completion of all service requests. If approval has not been communicated within 10 business days, we will assume that work has been completed and service is billable.
- We guarantee satisfaction with our service. We do not charge for errors that we are responsible for and will always fix them free of charge. Customer errors may result in additional charges. Any additional charges will be communicated at the time of the request.
- For any specific needs that your business may have that were not covered in our Complete List of Services, feel free to contact us in order to discuss specific service needs.