Website Maintenance:
Diagnose your website’s health, easy-to-understand results - Start Now.
The following is a detailed list of Service Stands we follow for all requests made by our customers.
- All new customers receive a FREE Website Consultation for 1 hour.
- We are available for phone consultations Monday – Friday 8am-6pm
EST. (Federal Holidays excluded.) Feel free to email us with a
specific time to schedule a call that is convenient to you.
- We will respond to all requests for service within the same
business day.
- Prior to beginning any service we will provide a detailed
service request description including pricing and timeline for your
approval.
- Updates will be completed within 2 business days, unless
otherwise indicated on the Service Request Description. A quicker
turnaround can be available upon request, depending on current
volume.
- Local backups of your website will be maintained for a period of
two years. This includes a snapshot of your website in its current condition, before we begin our work.
- Customers will be asked to review completion of all website changes and
will be responsible for approving completion of all service
requests. If approval has not been communicated within 10 business
days, we will assume that work has been completed and service is
billable.
- We guarantee satisfaction with our service. We do not charge for
errors that we are responsible for and will always fix them free of
charge. Customer errors may result in additional charges. Any
additional charges will be communicated at the time of the request.
- For any specific needs that your business may have that were not covered in our Complete List of Services, feel free to contact us in order to discuss specific service needs.
